Customer Service Account Manager

Atkore International Group Inc. is a leading manufacturer of Electrical Raceway products, primarily for the non-residential construction and renovation markets, and Mechanical Products & Solutions for the construction and industrial markets. Our mission is to be the customer's first choice for electrical raceway and mechanical products and solutions, by providing unmatched quality, delivery and value based on sustainable excellence in strategy, people and processes.
Our business is comprised of two reporting segments, Electrical Raceway and Mechanical Products & Solutions, with total annual revenue of $1.6 B. Electrical Raceway has 2 business units, Cable Solutions and Conduit & Fittings, totaling just over $1B in annual revenue. Mechanical Products is a stand-alone business unit with about $600M in annual revenue.
Our global locations include 58 manufacturing and distribution centers in the US, Canada, the United Kingdom, China, Australia, and New Zealand with over 3,600employees.
We are currently searching for an Account Manager for our Headquarters office in Harvey, Illinois. Harvey is located approximately 30 miles South of Downtown Chicago. Reporting to the Customer Service Manager the Account Manager will have responsibility for driving on-time delivery of all of our Electrical Raceway and Metal Framing Products.
Responsibilities will include but are not limited to:
Handle all aspects of customer service, including entering, tracking and invoicing orders and releasing material for shipment
Process all EDI orders and maintain EDI cross reference tables per customer
Provide order status to agent/customer on all open orders
Heavy communication (via email and telephone) with customer base to handle all orders, inquiries, and follow up in a prompt and professional manner
Obtaining and evaluating all relevant information to handle inquiries and complaints promptly.
Communicate and coordinate with cross functional departments such as demand planning, pricing, traffic, quality, and accounts receivable.
Promptly responding and assisting agents/customers with damaged shipments and/or mis-shipments.
Investigate, Resolve and Process deductions
Complete Certificates of Conformance as needed for orders
Check and maintain pricing levels and quotes across all orders and products lines
Other duties as assigned.
Prioritize orders to traffic by Distribution Facility
Manage Regional Territory and agent standard processes
Bachelor degree preferred with at least 5 years of experience in a sales or customer facing role
Strong Microsoft Office Suite skills (Office, Word, Excel & Power Point)
Experience with CRM software, preferably Salesforce.com, a plus
Proven ability to build strong relationships with customers
Excellent oral and written communication skills
Excellent planning and organizational skills
Strong mathematical skills
Ability to work independently and/or with little supervision in a team environment
Ability to handle multiple projects and meet deadlines
Ability to maintain a positive attitude
Strong problem solving skills
Experience with AS400 & JD Edwards is a plus
Our Culture Drives Value
Atkore's culture is created from the disciplined use of the Atkore Business System (ABS), which is a critical part of our mission and a foundational system based on excellence in People, Strategy, and Processes, tied together with Lean Daily Management (LDM) to manage and sustain the business we have today, and Strategy Deployment Process (SDP) to create the business we aspire to become.
Having the right talent in the right roles enables successful ABS execution, improves our customer's experience, and delivers breakthrough results. Said another way, that's how we win!
Great Leaders Drive Value
Atkore is committed to creating an engaged and aligned workplace that helps drive an accountable and performance-based culture. Our team possesses a willingness to strive for breakthrough results, stays focused on being standout leaders, and fully supports decisions of the Company after robust debate. We consistently live the Atkore mission, learn our strategic priorities and link behaviors to those priorities, all in a way that's consistent with our core values. Together, we build stronger leaders and improve customer satisfaction which positively increases the overall value of the enterprise.
Atkore Delivers Value to You
By joining Atkore, you can expect to receive a competitive salary in addition to a comprehensive benefits package including medical, dental, vision, 401(k) with company match, flexible spending accounts, tuition reimbursement, as well as life, accident and disability insurance. In addition, Atkore offers wellness programs and employee assistance resources to help employees achieve a healthy work-life balance.
Our dedicated employees are recognized for their commitment to our customers and making our company better than it was the day before.
Atkore International is an Equal Opportunity Employer and does not discriminate because of age, color, disability, ethnicity, marital or family status, national origin, race, religion, sex, sexual orientation, military veteran status, or any other characteristic protected by law.
Atkore International is a diverse company that believes its employees are the foundation for investing in its future, through the understanding that awareness and acceptance of our individual difference enhance inclusion and promote engagement and alignment. Diversity and inclusion are keys to growing our business and providing a work environment that fosters contributions by all employees.
Join our team and align yourself with an industry leader!


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