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Customer Service Account Manager

Atkore International is a publically traded industry leader manufacturing Electrical Raceway and Mechanical Products & Solutions, serving a wide range of construction, electrical, fire and security and mechanical applications. We successfully executed an initial public offering on June 10, 2016. Our business is comprised of two reporting segments, Electrical Raceway and Mechanical Products & Solutions, with total annual revenue of $1.6 B. Electrical Raceway has 2 business units, Cable Solutions and Conduit & Fittings, totaling just over $1B in annual revenue. Mechanical Products is a stand-alone business unit with about $600M in annual revenue. Our global locations include manufacturing and distribution centers in the US, Canada, the United Kingdom, China, Australia, and New Zealand with over 3,000 employees.
We are currently searching for an Account Manager for our Headquarters office in Harvey, Illinois. Harvey is located approximately 30 miles South of Downtown Chicago. Reporting to the Customer Service Manager the Account Manager will have responsibility for driving on-time delivery of all of our Electrical Raceway and Metal Framing Products.
Responsibilities will include but are not limited to:
Handle all aspects of customer service, including entering, tracking and invoicing orders and releasing material for shipment
Process all EDI orders and maintain EDI cross reference tables per customer
Provide order status to agent/customer on all open orders
Heavy communication (via email and telephone) with customer base to handle all orders, inquiries, and follow up in a prompt and professional manner
Obtaining and evaluating all relevant information to handle inquiries and complaints promptly.
Communicate and coordinate with cross functional departments such as demand planning, pricing, traffic, quality, and accounts receivable.
Promptly responding and assisting agents/customers with damaged shipments and/or mis-shipments.
Investigate, Resolve and Process deductions
Complete Certificates of Conformance as needed for orders
Check and maintain pricing levels and quotes across all orders and products lines
Other duties as assigned.
Prioritize orders to traffic by Distribution Facility
Manage Regional Territory and agent standard processes
Requirements
Qualifications
Bachelor degree preferred with at least 5 years of experience in a sales or customer facing role
Strong Microsoft Office Suite skills (Office, Word, Excel & Power Point)
Experience with CRM software, preferably Salesforce.com, a plus
Proven ability to build strong relationships with customers
Excellent oral and written communication skills
Excellent planning and organizational skills
Strong mathematical skills
Ability to work independently and/or with little supervision in a team environment
Ability to handle multiple projects and meet deadlines
Ability to maintain a positive attitude
Strong problem solving skills
Experience with AS400 & JD Edwards is a plus
Atkore International offers a competitive salary package in addition to a comprehensive benefits package including Medical, Dental, Vision, 401(k) with Company Match and Flexible Spending Accounts. Atkore International is an Equal Opportunity Employer and does not discriminate because of age, color, disability, ethnicity, marital or family status, national origin, race, religion, sex, sexual orientation, military veteran status, or any other characteristic protected by law. Atkore International is a diverse company that believes its employees are the foundation for investing in its future. Diversity and inclusion are keys to growing our business and providing a work environment that fosters contributions by all employees. Our dedicated employees are recognized around the world for their commitment to our customers' success, combining product innovation, collaborative service and providing the broadest line of products into an offering that ensures they can operate as efficiently as possible. Join our team and align yourself with an industry leader!


 

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