Help Desk Technician

Fuchs Lubricants Co. is the United States operating unit of Fuchs Petrolub S.E., the world's largest independent manufacturer of specialty lubricants with global sales of over $2.4 Billion. We provide high quality lubricants and services to a wide range of industries such as automotive, appliance, aerospace manufacturers, pharmaceuticals, transportation, mining, and energy. The organization is constantly developing new technology to meet the ever-changing demands of modern industry and we are recognized for providing world-class technical support to our strong customer base.
The Help Desk Technician will provide IT technical assistance and support to Fuchs associates both locally and remotely. Responsibilities include troubleshooting, diagnosing, documenting and resolving problems related to systems, hardware and software.
Specifically, the successful candidate will:
Provide technical assistance and support for issues related to computer systems, software, and hardware onsite and remotely.
Utilize and maintain the helpdesk tracking software.
Receive, validate, and log client requests. Capture detail of the request and provide first line support.
Troubleshoot and resolve trouble tickets related to technical difficulties with hardware and software.
Escalate problems and issues to the appropriate level for problem resolution.
Configure and install computers and peripherals for users.
Create accounts and configure hardware as part of on-boarding process.
Support audio and video equipment in conference rooms.
Assist with maintaining the inventory of all equipment, software and licensing.
Work closely with colleagues to ensure swift resolution of issues. Ensure that the user is kept up to date on the progress in relation to resolution of the issue.
Maintain a high level of client satisfaction through communicating plan, progress, and issues in a timely manner.
Other duties as assigned.
A Bachelor's degree in Information Technology, Computer Science, or related degree required.
0-2 years of helpdesk and desktop level technical support experience.
Intermediate Microsoft Office application skills (Excel, PowerPoint, Word, Outlook)
Excellent written and verbal communication skills.
Strong customer service and troubleshooting skills.
Microsoft or Technical Certifications (A+) are a plus.
Fuchs Lubricants Co. offers an excellent compensation and benefits package. The benefits package offered to full-time employees includes: medical, dental, vision, vacation, 401(k), life insurance, LTD, flexible spending accounts, and tuition reimbursement.
Fuchs Lubricants Co. is an equal employment opportunity (EEO)/AA employer and strongly supports diversity in the workplace (m/f/d/v).

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